FAQs
Admissions FAQ
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How do I get started as a new patient at ORRA?
Getting started is easy. Follow the link on our website to our secure online scheduling portal and choose a time that works for you. Once you’ve booked, we’ll send you a short questionnaire to complete beforehand, so your first visit can focus entirely on you and your care.
Do you accept insurance, and how do I find out if my plan is covered?
ORRA currently operates on a cash-pay basis while we complete credentialing with several major Florida insurance providers. We’ll share updates as soon as new plans are accepted, in the meantime, feel free to reach out with any questions about cost.
Can I schedule an appointment for a family member or loved one?
Yes. We’re happy to help you schedule care for someone in your family. Just note that they’ll need to complete their own intake information ahead of their visit.
What should I expect at my first appointment?
Your first visit is a comprehensive, 45-minute evaluation, done virtually from wherever is comfortable for you. We’ll walk you through exactly how to join and use our virtual system beforehand, so there’s nothing to figure out on the fly, just a real conversation with a provider who takes the time to understand you.
How do I access and complete new patient forms before my visit?
Once your appointment is booked, your forms will be available directly on our website. We recommend completing them a few days ahead of time so your first session can be spent on care, not paperwork.
Are telehealth or virtual appointments available?
Yes, currently, all ORRA appointments are conducted virtually, so you can meet with your provider securely from home, work, or anywhere else that’s convenient.
Clinical FAQ
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What types of therapy and treatment approaches does ORRA offer?
Our clinical model centers on motivational interviewing and supportive psychotherapy, often complemented by cognitive behavioral techniques. Every approach is tailored to you, rather than following a fixed script.
How do I know which provider is the right fit for me?
We know fit matters. Provider bios, including their background and areas of focus, are available on our website to help you get a feel for who you’ll be working with before your first visit.
What mental health conditions do your providers treat?
Our providers treat a wide range of concerns, including anxiety, depression, and other mood and behavioral health conditions. The one exception is eating disorders, which we don’t currently treat.
What is medication management, and how is it different from therapy?
Medication management is the process of finding and fine-tuning the right medication for you, your provider will titrate your dosage for optimal effect, and switch medications if something else may serve you better. Therapy, by contrast, is the “talking” part of care, where you work through challenges and build coping strategies for daily life.
Can I receive both therapy and medication management at ORRA?
Yes. Many patients benefit from both as part of one connected treatment plan.
How often will I meet with my provider?
It depends on your individual needs. Some patients check in weekly or biweekly, especially early on, while others meet monthly or every few months once things have stabilized.
Is my information kept confidential?
Yes. Everything you share with your ORRA provider is kept confidential, in line with HIPAA and standard clinical privacy protections.
Facility FAQ
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Where are your office locations?
ORRA doesn’t have a physical office yet, we currently see patients exclusively through virtual visits. We do plan to open in-person locations within our first year, so stay tuned as we grow.
What are your office hours, and do you offer weekend appointments?
We’re available Monday through Friday, 9:00 AM to 5:00 PM. We don’t currently offer weekend appointments.
What should I do if I'm experiencing a mental health crisis outside of office hours?
Please call 911 or go to your nearest emergency room right away. You can also call or text 988 to reach the Suicide & Crisis Lifeline, available 24/7.